globusjournal

In modelling and analysing queuing systems, stochastic processes are crucial. Queuing systems examine how individuals (commonly referred to as “customers”) come at a location where services are provided, wait in a line if necessary, and then receive assistance from one or more servers. These systems have a wide range of applications in many industries, including manufacturing, transportation, computer networks, and telecommunications. The unpredictable demand for a finite supply of resources is always the cause of lines and wait times. It is common practise to refer to “customers” as being “served” by an abstraction. The average number of clients waiting in queue and the amount of time that should be expected to pass before being allowed entry to the service facility are two examples of typical performance metrics.

Keywords: Queuing, Stochastic, Service.